Terms & Conditions

SPK 'N' SPN Cleaning Services provides domestic, commercial, deep cleaning, end of tenancy, after-build, one-off and office cleaning services across Birmingham and the West Midlands.

These terms apply to all bookings made by phone, email, WhatsApp, website form, social media, or any other direct communication with us.

• Quotes are based on the information you provide, including property size, service type, condition, location and any special requirements.
• Final pricing may change if the property condition, size, access, or required work is different from the information originally provided.
• Hourly rates and package prices may vary depending on service type, team size, frequency, travel distance and availability.
• Additional work requested on the day may be charged separately and will be discussed before we proceed where practical.

Bookings are subject to availability. We will confirm your booking by phone, text, WhatsApp, email or another agreed method.

You are responsible for providing accurate contact details, property details, access instructions, parking information and any health or safety issues we should know about before arrival.

• Please ensure our team can access the property at the agreed time.
• Please provide working water and electricity where needed for the service.
• Please secure pets, valuables, fragile items and confidential documents before cleaning begins.
• If parking permits, keys, entry codes or concierge access are required, these must be arranged before our team arrives.
• If we cannot access the property or cannot work safely, we may need to reschedule or charge for lost time.

Payment terms will be agreed when your booking is confirmed. Unless agreed otherwise, payment is due on completion of the service.

• We may request a deposit for larger, specialist, one-off or end of tenancy bookings.
• Late payments may delay future bookings.
• Commercial or contract customers may be offered invoice terms by prior agreement only.

Please tell us as soon as possible if you need to cancel or reschedule a booking.

• Short-notice cancellations may incur a charge if our team has already been allocated or is travelling to you.
• Repeated cancellations may require payment upfront for future bookings.
• We may reschedule if circumstances outside our control prevent attendance, such as severe weather, illness, vehicle problems or unsafe working conditions.

We aim to provide professional cleaning to a high standard using appropriate products, equipment and trained staff.

Cleaning results can vary depending on the age, condition and previous maintenance of surfaces, fixtures, carpets, grout, appliances and other materials. Some stains, limescale, mould, odours, wear, scratches or damage may not be fully removable.

• We are fully insured for the services we provide.
• You must tell us in advance about delicate, damaged, unstable, specialist or high-value items and surfaces.
• We are not responsible for pre-existing damage, wear and tear, poor installation, weak fixtures, or damage caused by undisclosed defects.
• We are not liable for indirect loss, loss of profit, loss of rent, business interruption, or consequential losses.
• Our liability for any claim is limited to the amount paid for the relevant cleaning service, except where the law does not allow such limitation.

If you are unhappy with any part of the service, please contact us within 24 hours of completion and provide photos where possible. We will review the issue and, where appropriate, arrange a return visit or another reasonable solution.

We may not be able to offer a re-clean if another person or company has cleaned the area after our visit, if the property has been used after cleaning, or if the complaint relates to issues outside the agreed scope of work.

We handle personal information in line with our Privacy Policy. We use your details to respond to enquiries, manage bookings, provide services, process payments, and keep required business records.

We may update these Terms and Conditions from time to time. The latest version will always be available on this page. Continued use of our services after changes are published means you accept the updated terms.

If you have questions about these Terms and Conditions, please contact us before booking.